Refund policy

We begin working on your order immediately after it is placed. Because of this, cancellations and refunds are only possible before dispatch.

 

Once an order has been dispatched, it cannot be cancelled.

 

Damaged products

 

If you receive a damaged product, contact us within 48 hours of delivery with photographs of the parcel and the product. After verification, we will arrange a replacement.

 

To report a damaged product, email or message us on WhatsApp within 48 hours of delivery and include your parcel photo, product photo, and order number. We will verify the issue and send a replacement where applicable.