Refund policy
Last updated: 20 August 2026.
SHIPPING. We currently ship within India only. Shipping is free on every order. Orders are typically delivered within 2-7 days of dispatch, depending on your location. This is an estimate, not a guaranteed delivery date, and can be affected by courier delays, weather or other events outside our control. You will receive tracking information once your order ships, and you can track it any time on our Track Your Order page.
DAMAGED, WRONG, OR MISSING ITEMS. If your order arrives damaged, incorrect, or incomplete, message us on WhatsApp with a clear photo of the product and its packaging, and where possible an unboxing video, within 48 hours of delivery. Include your order number. We will verify the issue against the photo or video and the courier delivery record, and arrange a replacement or refund within 7 working days of approval.
CANCELLING AN ORDER. Before dispatch: message us on WhatsApp as soon as possible and we will cancel your order and refund you in full. After dispatch but before delivery: contact us and we will do our best to intercept the shipment; if that is not possible, please refer to the return process below once the order is delivered. Subscriptions: cancel or pause any time, with no minimum commitment and no cancellation fee, by messaging us on WhatsApp.
RETURNS AND REFUNDS, SINGLE ORDERS. Unopened products may be returned within 3 days of delivery for a refund, provided the product and packaging are intact. Opened products can only be returned if verifiably defective; report the defect within 48 hours of delivery, with photos, so we can verify it. Ready-to-Eat meals, being perishable, are not eligible for return or refund once delivered, except where the meal itself arrived damaged, spoiled or incorrect, which should be reported with photos within 48 hours of delivery. Approved refunds are processed to your original payment method within 7 working days of approval.
THE 90-DAY OATH GUARANTEE. If you sign the 90-day Oath, take your dose as printed on the label, and keep up with your daily WhatsApp check-ins for the full 90 days, and genuinely see no change, we will refund you. To claim it, message us on WhatsApp within 14 days of finishing your 90 days, with your order number. We will review your check-in history and process approved refunds within 7 working days, to your original payment method. This guarantee is separate from, and does not replace, the standard return and cancellation terms above, which still apply to damaged parcels or a decision to cancel before finishing the 90 days.
HOW WE DECIDE. We aim to make every return, refund or cancellation decision fairly and promptly. Where a request falls outside the terms above, message us on WhatsApp and we will review it individually. We would rather look at the specifics of your situation than apply a rule mechanically.