Shipping, Returns, Refund & Cancellation

Last updated: 20 August 2026.

Shipping

  • We currently ship within India only.
  • Shipping is free on every order.
  • Orders are typically delivered within 2-7 days of dispatch, depending on your location. This is an estimate, not a guaranteed delivery date, and can be affected by courier delays, weather or other events outside our control.
  • You'll receive tracking information once your order ships. You can also track your order any time on our Track Your Order page.

Damaged, wrong, or missing items

If your order arrives damaged, incorrect, or incomplete, message us on WhatsApp with a clear photo of the product and its packaging (and, where possible, an unboxing video) within 48 hours of delivery. Include your order number. We'll verify the issue against the photo/video and courier delivery record, and arrange a replacement or refund within 7 working days of approval.

Cancelling an order

  • Before dispatch: message us on WhatsApp as soon as possible and we'll cancel your order and refund you in full.
  • After dispatch but before delivery: contact us and we will do our best to intercept the shipment; if that isn't possible, please refer to the return process below once the order is delivered.
  • Subscriptions: cancel or pause any time, with no minimum commitment and no cancellation fee, by messaging us on WhatsApp.

Returns and refunds single orders

  • Unopened products may be returned within 3 days of delivery for a refund, provided the product and packaging are intact.
  • Opened products can only be returned if verifiably defective. Report the defect within 48 hours of delivery, with photos, so we can verify it.
  • Ready-to-Eat meals, being perishable, are not eligible for return or refund once delivered except where the meal itself arrived damaged, spoiled or incorrect, which should be reported with photos within 48 hours of delivery.
  • Approved refunds are processed to your original payment method within 7 working days of approval.

The 90-Day Oath Guarantee

If you sign the 90-day Oath, take your dose as printed on the label, and keep up with your daily WhatsApp check-ins for the full 90 days, and genuinely see no change, we'll refund you. To claim it: message us on WhatsApp within 14 days of finishing your 90 days, with your order number. We'll review your check-in history and process approved refunds within 7 working days, to your original payment method. This guarantee is separate from, and doesn't replace, the standard return/cancellation terms above, which still apply to damaged parcels or a decision to cancel before finishing the 90 days.

How we decide

We aim to make every return, refund or cancellation decision fairly and promptly. Where a request falls outside the terms above, message us on WhatsApp and we'll review it individually we would rather look at the specifics of your situation than apply a rule mechanically.